Privacy & Data

8mbet Privacy Policy — Your Data, Protected

At 8mbet, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We believe you deserve to know — clearly and without legal jargon.

Last Updated: January 2025

How 8mbet Protects Your Privacy

Six core commitments that define how 8mbet handles your personal data — from the moment you register to every transaction you make.

End-to-End Encryption

Every piece of data you send to 8mbet — from your login credentials to your payment details — is protected by 256-bit SSL encryption. Your information is unreadable to anyone intercepting the connection between your device and our servers.

We Never Sell Your Data

8mbet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate the platform, process payments, verify your identity, and improve your experience on 8mbet.

You Control Your Data

You have the right to access, correct, and request deletion of your personal data at any time. 8mbet provides clear processes for exercising these rights. Contact our support team and we will respond within a reasonable timeframe.

Minimal Data Collection

8mbet only collects the data that is strictly necessary to operate the platform and comply with legal obligations. We do not collect data out of habit or convenience. If we do not need it, we do not ask for it.

No Unnecessary Tracking

We use cookies and analytics only to improve platform performance and your user experience. We do not use invasive tracking technologies or build advertising profiles based on your betting behaviour for external parties.

Clear Retention Limits

Your data is not kept forever. 8mbet retains personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable regulations. Once the retention period expires, data is securely deleted.

Scope: This Privacy Policy applies to all users of the 8mbet website and mobile application. By registering an account or using any part of the 8mbet platform, you acknowledge that you have read and understood this policy.

01 What Personal Data We Collect

When you use 8mbet, we collect different types of personal data depending on how you interact with the platform. Here is a clear breakdown of what we collect and when:

Data Type Examples When Collected
Identity Data Full name, date of birth, national ID number Registration & KYC verification
Contact Data Mobile number, email address Registration
Financial Data bKash / Nagad / Rocket account number, transaction history Deposits & withdrawals
Technical Data IP address, device type, browser, operating system Every platform visit
Usage Data Pages visited, games played, session duration, bet history During active sessions
Communication Data Live chat transcripts, support emails When you contact support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Good to know: 8mbet never stores your full payment card details. All financial transactions are processed through secure, regulated mobile banking channels.

02 How We Use Your Personal Data

8mbet uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that you would not reasonably expect. The main purposes for which we process your data are:

  • Account Management: To create and maintain your 8mbet account, verify your identity, and manage your login credentials securely.
  • Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
  • Identity Verification (KYC): To comply with anti-money laundering (AML) obligations and verify that you meet the minimum age requirement of 18 years.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the 8mbet support team.
  • Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and user experience of the 8mbet platform.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal or prohibited behaviour on the platform.
  • Responsible Gaming: To monitor gambling behaviour and identify players who may need support, in line with our responsible gaming commitments.
  • Legal Compliance: To comply with applicable laws, regulations, and requests from competent authorities.
  • Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from 8mbet.
Marketing: We will only send you promotional communications if you have opted in to receive them. You can opt out at any time by contacting support or updating your account preferences.

03 Data Sharing and Third Parties

8mbet does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment Providers: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
  • Identity Verification Services: We may share identity documents with third-party KYC verification providers to confirm your identity and age. These providers are contractually bound to handle your data securely and confidentially.
  • Technology Partners: We work with technology providers who help us operate the platform, including hosting, analytics, and customer support tools. These partners process data on our behalf and are bound by strict data processing agreements.
  • Legal and Regulatory Authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of 8mbet, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of 8mbet's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

All third parties with whom we share data are required to implement appropriate technical and organisational security measures to protect your personal data. We do not permit third parties to use your data for their own marketing purposes.

04 Cookies and Tracking Technologies

8mbet uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

Cookie Type Purpose Can Be Disabled?
Essential Cookies Keep you logged in, maintain session security, enable core platform functions No — required for the platform to work
Performance Cookies Collect anonymous data on how users navigate the platform to help us improve it Yes — via browser settings
Functional Cookies Remember your preferences such as language, display settings, and last visited games Yes — via browser settings
Analytics Cookies Help us understand traffic patterns and platform usage to guide development decisions Yes — via browser settings

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the 8mbet platform and may prevent you from logging in or placing bets. Most browsers allow you to view, delete, and block cookies — refer to your browser's help documentation for instructions.

05 Data Security

Protecting your personal data is a top priority at 8mbet. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, destruction, or alteration:

  • 256-bit SSL Encryption: All data transmitted between your device and 8mbet servers is encrypted using industry-standard SSL technology.
  • Secure Data Storage: Personal data is stored on secure servers with restricted access. Only authorised personnel with a legitimate need can access your data.
  • Two-Factor Authentication: 8mbet supports two-factor authentication (2FA) to add an extra layer of security to your account login.
  • Regular Security Audits: Our platform undergoes regular security assessments and penetration testing to identify and address potential vulnerabilities.
  • Staff Training: All 8mbet staff who handle personal data receive regular training on data protection best practices and their obligations under this Privacy Policy.
  • Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 8mbet will notify affected users promptly and take immediate steps to contain and remediate the breach.
While we take every reasonable precaution to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your 8mbet account and to enable two-factor authentication.

06 Data Retention

8mbet retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. The following general retention periods apply:

  • Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
  • Transaction Records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations.
  • KYC Documents: Retained for the duration of your account and for 5 years after account closure.
  • Support Communications: Retained for up to 3 years from the date of the last communication.
  • Technical and Usage Data: Retained for up to 2 years, after which it is anonymised or deleted.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process in accordance with the above retention periods.

07 Your Data Rights

As an 8mbet user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

Right to Access

Request a copy of the personal data 8mbet holds about you. We will provide this within a reasonable timeframe.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.

Right to Restriction

Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.

Right to Portability

Request a copy of your data in a structured, machine-readable format so you can transfer it to another service provider.

Right to Object

Object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

08 Minors and Under-18 Users

The 8mbet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on 8mbet or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, 8mbet will promptly investigate, close the account, delete all associated personal data, and return any deposited funds to the payment source. We take underage access extremely seriously and have age verification measures in place to prevent it.

Parents and guardians: We recommend using parental control software to prevent minors from accessing online gambling platforms. For more information, visit our Responsible Gaming page.

09 Third-Party Links and Services

The 8mbet platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 8mbet platform. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to read their privacy policies before providing any personal data.

Game content on 8mbet may be provided by third-party game developers. These developers may collect certain technical data (such as game session data) as part of their service delivery. This data is used solely for game operation and is governed by the respective developer's data processing agreements with 8mbet.

10 Changes to This Privacy Policy

8mbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered users via email or an in-platform notification before the changes take effect. We recommend reviewing this page periodically to stay informed. Continued use of the 8mbet platform after changes are published constitutes your acceptance of the updated Privacy Policy.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8mbet handles your personal data, please get in touch with us. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related requests within 7 business days. For complex requests, we may require additional time, in which case we will keep you informed of progress.

Your privacy matters to us. 8mbet is committed to handling your personal data with care, transparency, and respect. If something in this policy is unclear, just ask — we are happy to explain.
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Your Data is Safe. Now Let's Play.

Now that you know exactly how 8mbet protects your privacy, you can play with complete confidence. Join hundreds of thousands of players across Bangladesh on the platform that puts your security first.